Privacy Policy

When you use our services to unlock your device, we may collect the following information:

• Device Information: IMEI numbers, device model, serial numbers, and current network carrier details necessary to process your unlock request
• Contact Information: Email address or phone number to send you updates, order status notifications, and customer support
• Payment Details: Securely processed through our third-party payment gateways. We do not store full credit card or banking details on our servers

We use the information we collect strictly for legitimate business purposes, including:

• Processing and fulfilling your device unlock orders with network carriers or database servers
• Communicating with you regarding your order status, customer inquiries, or technical support
• Improving our website functionality, user experience, and service reliability

We implement strict technical and organizational security measures to protect your personal data and device identifiers from unauthorized access, alteration, disclosure, or destruction. IMEI and contact details are kept strictly confidential and are only accessed by authorized personnel or automated systems required to complete the unlocking process.

We do not sell, trade, or rent your personal information to third parties. Data is only shared with trusted network servers or payment processors strictly as necessary to execute your requested transaction.

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained until you request deletion or your account is inactive for more than 24 months
• Order data (including IMEI records) is retained for 5 years for fraud prevention and legal compliance
• Support communications are retained for 2 years
• Log data is retained for up to 12 months

You may request deletion of your account and associated data at any time (see Section 7 for your rights).

We use cookies and similar tracking technologies to maintain your session and remember your preferences. Specifically:

• Essential cookies: Required for authentication and session management. These cannot be disabled without breaking core functionality
• Preference cookies: Store your UI preferences such as dark mode selection
• Analytics cookies: Aggregate, anonymised usage data to help us understand how the site is used

You can control or disable non-essential cookies through your browser settings. Blocking cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to our legal retention obligations
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request that we restrict processing of your data in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us via our Contact page. We will respond within 30 days. We may require you to verify your identity before processing your request.

FluxUnlock serves customers globally. Your information may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, such as contractual clauses that require recipients to protect your data to the same standard as this policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

Our website may contain links to third-party websites, including payment processors and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. The inclusion of a link does not imply our endorsement of the linked site.

We may update this Privacy Policy periodically. We will notify you of any material changes by posting a notice on the Site and, where appropriate, by sending an email to the address associated with your account. The effective date at the top of this page will always reflect when the policy was last updated.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Via our Contact page
• Via WhatsApp Chat (link in the footer)

We will acknowledge your request within 72 hours and aim to resolve it within 30 days.